Last updated: October 2026
We want you to love your jewellery. This policy explains how returns, refunds and our lifetime exchange work at JKP Jewellers.
30-day return policy
You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition and packaging, with all tags, certificates and accessories included.
Lifetime exchange
Every BIS-hallmarked piece is backed by our lifetime exchange promise. Contact us to understand how exchange value is calculated for your piece.
How to request a return
- Reach out through our Contact page or WhatsApp with your order number and the reason for return.
- Our team will confirm eligibility and share the return instructions.
- Pack the item securely in its original packaging and send it as instructed.
Refunds
Once your returned item has been received and inspected, we will confirm the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take some additional days to show the credit.
Items that cannot be returned
- Items that are damaged, worn or altered after delivery.
- Items missing their original packaging, tags or certificates.
- Custom or made-to-order pieces, unless they arrive defective.
Damaged or incorrect items
If your order arrives damaged or is not what you ordered, please tell us as soon as possible with clear photos so we can make it right.
Cancelling an order
Need to cancel? Use our Cancel an Order page as early as possible.
Need help?
Our team is happy to help — visit the Contact page.